Refund Policy

Last updated: August 23, 2026

Wovexia ("we," "us," "our") provides B2B lead generation and product research services, including but not limited to prospect list building, contact data verification and enrichment, and market/product research reports (the "Services"). Because our Services are digital and delivery-based rather than physical goods, this policy explains how refunds, revisions, and cancellations work.

1. Nature of Our Services

Our Services are custom, work-based deliverables (e.g., Excel/CSV prospect lists, research documents, verified contact data) prepared specifically for each client's requirements. As such, standard "return" policies that apply to physical products do not apply here. This policy instead covers refunds, revisions, and order cancellations.

2. Order Cancellations

• You may cancel an order before work has begun for a full refund.
• If work is already in progress, you may cancel and receive a prorated refund based on the portion of work not yet completed, at Wovexia's reasonable assessment.
• Once a deliverable has been fully completed and sent to you, the order is considered fulfilled and is no longer eligible for cancellation.

3. Revisions

We want you to be satisfied with the accuracy and quality of your deliverable. For each package or project:

• You are entitled to reasonable revisions (e.g., correcting scope mismatches, replacing invalid contacts, refining targeting criteria) within 7 days of delivery, at no extra charge.
• Revision requests must be specific (e.g., "these 10 contacts bounced," "exclude brokers, only TPAs") so we can act on them accurately.
• Requests to fundamentally change the original project scope (different industry, different region, larger volume) will be treated as a new order, not a revision.

4. Refund Eligibility

We offer refunds under the following circumstances:

• Non-delivery: If we fail to deliver the agreed Service within the agreed timeframe (plus any mutually agreed extension), you are entitled to a full refund.
• Data quality below agreed standard: If a verified deliverable contains a significant proportion of inaccurate or invalid data (e.g., more than 20% of "verified" contacts are unreachable or incorrect), and we are unable to correct this through revision, you may request a partial or full refund depending on the extent of the shortfall.
• Service not as described: If the delivered work materially does not match the agreed scope of work and cannot be corrected via revision.

5. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• The Service has been fully delivered and meets the agreed scope, even if the results (e.g., response rates from outreach) do not meet your business expectations — deliverable quality is what we guarantee, not downstream sales outcomes.
• Change of mind after work has been completed and delivered.
• Delays or issues caused by incomplete, inaccurate, or late information/access provided by the client.
• Custom research or lists that have already been used, distributed, or acted upon by the client.
• Any portion of work already completed at the time of a client-requested cancellation.

6. How to Request a Refund or Revision

To request a revision, cancellation, or refund, contact us within 7 days of delivery (or immediately in the case of non-delivery) at:

Email: support@wovexia.com

Please include your order/project reference, a clear description of the issue, and any supporting details (e.g., specific records affected). We aim to respond within 1 business day and resolve most requests within 3–5 business days.

7. Refund Method & Timeline

Approved refunds will be issued to the original payment method within 7–10 business days of approval. Processing times may vary depending on your bank or payment provider.

8. Contact Us

Wovexia 405, Bashundhara Riverview, Hasnabad, Dhaka 1310, Bangladesh Email: support@wovexia.com Website: wovexia.com

If you have any questions about this Return & Refund Policy, please reach out to us at the email above.